Refund policy
Last updated: August 25, 2026
At Clay Day, we want you to love your Hair Clay. If you're not completely satisfied with your purchase, we're here to help.
60-DAY MONEY-BACK GUARANTEE
We offer a 60-day money-back guarantee on all orders. If you're not happy with your purchase for any reason, you have 60 days from the date of delivery to request a full refund — no questions asked.
HOW TO REQUEST A REFUND
To start a return or refund request, simply email us at support@clayday.co with:
- Your order number
- The email address used for your purchase
- A brief note on your reason for the return (optional, but it helps us improve)
Our team will respond within 1-2 business days with the next steps.
DO I NEED TO SEND THE PRODUCT BACK?
In most cases, no — we typically do not require the product to be returned for a refund. Our team will confirm this with you directly when processing your request.
REFUND PROCESSING
Once your refund request is approved:
- Refunds are issued to your original payment method
- Please allow 5-10 business days for the refund to appear, depending on your bank or card provider
- You will receive a confirmation email once your refund has been processed
DAMAGED OR INCORRECT ITEMS
If your order arrived damaged, defective, or incorrect, please contact us at support@clayday.co within 30 days of delivery with a photo of the item and your order number. We'll make it right with a replacement or refund, free of charge.
ORDER CANCELLATIONS
If you need to cancel or change an order, contact us as soon as possible at support@clayday.co. We process orders quickly, so we can only guarantee changes or cancellations made before an order has shipped.
EXCHANGES
We do not currently offer direct product exchanges. If you'd like a different item, please request a refund and place a new order.
CONTACT US
If you have any questions about this policy, reach out anytime at support@clayday.co. We're happy to help.